ESSAY: A Letter of Complaint

Have you ever experienced a situation when you bought a thing from a shop and when you got home, you discovered that something was wrong with the thing you bought. You returned to the shop for a replacement but were asked to write a letter of complaint to the company. Do you know how to write the letter? 

When writing a letter of complaint, you should remember that it is a formal letter and has its own format.

Let's do some basic revision on the format.

FORMAL LETTER LAYOUT:

1) Writer's name and address at the top LEFT hand corner.
2) Draw a line below the address.
3) Recipient's name/ designation and address.
4) Date at the RIGHT hand side and on the same line as the last line of the receiver's address.
5) Salutation for example: "Dear Sir,"
6) Title/ Subject for example: Defective Microwave
7) First paragraph: NOT numbered.  For this INTRODUCTION part, write the   purpose of writing letter. Includes the point about the model of the purchase.
8) Other paragraphs are numbered and indented. For example:

•     Second paragraph: Date of the purchase and elaboration.

•     Third paragraph: Problem with the purchase and elaboration.

•     Fourth paragraph: A request for refund or replacement and elaboration.

9) Concluding paragraph for example:  "I hope your company will look into this matter as soon as possible."
10) Include a complimentary close for example: "Yours faithfully,"
11) Signature at the LEFT hand side
12) Name in BLOCK letters.

Now, let's check some examples of letter of complaint. 
Please aware that there are some differences in the format of the letters shown below.  

Examples